dk wine's Privacy Policy

Scope of Data Collection

dk wine collects certain types of personal information in order to provide the best service to its users. This data collection is done in a fully transparent manner and with your knowledge.

1.1 Directly Collected Information

We collect the following information during account registration and verification:

• Full name and date of birth (for age verification — users under 21 are not permitted to use this platform)
• Valid email address and mobile number
• Copy of national ID card or passport (for identity verification)
• Residential address
• Payment details — such as bKash, Nagad, or Rocket account numbers

1.2 Automatically Collected Information

When you use the dk wine website or app, certain information is automatically recorded by technical means:

• IP address and device type
• Browser and operating system information
• Session duration and list of pages visited
• Cookie and local storage data
• Transaction history and gameplay activity

Purpose of Data Use

Collected information is used solely to improve service quality and for security purposes. dk wine never sells your information to third parties.

2.1 Primary Purposes

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer
• Correctly providing bonuses, cashback, and VIP benefits
• Providing 24/7 customer support — via live chat and email
• Ensuring account security and preventing fraud

2.2 Secondary Purposes

Information may also be used for the following purposes, always with the user's interests in mind:

• Identifying and resolving technical issues on the platform
• Informing users about new updates and changes to the service
• Analysing data to further improve the user experience
• Meeting applicable legal obligations

Data Storage and Security

The security of your data at dk wine is the highest priority. We use industry-standard technology to keep your information secure.

3.1 Encryption and Technical Security

All data transfers are encrypted using SSL (Secure Socket Layer) technology. Payment-related information is stored on specially secured servers and cannot be accessed by anyone without authorisation. OTP verification is used for login security.

3.2 Data Retention Period

All relevant information is retained for as long as your account is active. Even after an account is closed, transaction records may be kept for a specified period as required by law. No data beyond what is necessary is stored for the long term.

3.3 Access Control

Only authorised staff may view your information on a need-to-know basis. Every access is logged and regularly audited. dk wine staff will never ask for your password or OTP over the phone or outside the platform.

Sharing Data with Third Parties

dk wine never sells or transfers your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Authorised Third Parties

• Payment processors: Payment channels such as bKash, Nagad, Rocket, Upay, and bank transfer receive the information necessary to complete transactions.
• Game providers: Pragmatic Play, Evolution, PG Soft, and other studios may receive relevant information solely for the purpose of operating games.
• Identity verification services: Identity may be confirmed through trusted third parties during account verification.

4.2 Legal Obligations

Information may be shared with authorities if required by a court order or legal directive. In such cases, we provide only the minimum information necessary.

Cookie Policy

Cookies and similar technologies are used on the dk wine website and app. These make your browsing experience easier and more personalised.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and deliver core services. Disabling these will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferences, such as your language selection.
• Analytics cookies: Used to understand site traffic and usage patterns; they do not identify you personally.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies will make it difficult to use core features such as login and payments.

User Rights

You have certain rights over your personal information. dk wine respects these rights and is committed to upholding them as far as possible.

6.1 Right to Know

You may request at any time to find out what information dk wine holds about you. If you notify our customer support team of this request by email, the relevant information will be provided after verification.

6.2 Right to Correction

If any information in your account is incorrect, you can contact dk wine customer support to have it corrected. Proper documents must be provided for identity verification purposes. In line with the responsible gaming policy, we always ensure that your information is properly maintained.

6.3 Right to Close Account and Delete Data

You may permanently close your account and request deletion of your personal information. For legal reasons, certain transaction records may be required to be retained for a specified period — in such cases, the relevant data will be deactivated.

Protection of Minors

dk wine is intended only for individuals aged 21 and above. Anyone under 21 is not permitted to use this platform, and their information is not knowingly collected. Age is verified at the time of account registration.

If you believe a minor's information has been collected by mistake, please notify our support team immediately. The relevant account and data will be deleted promptly.

Marketing Communications

dk wine may send you emails or SMS messages about new offers, bonuses, and updates. These communications are entirely optional.

8.1 How to Opt Out of Marketing Communications

You can stop receiving marketing messages at any time. To do so, go to your account settings and turn off notifications, or send a request to customer support. Even after opting out of marketing messages, you may still receive important messages related to transactions and security.

Policy Changes

dk wine may update this privacy policy as needed. For significant changes, you will be notified in advance via your registered email or app notification. For minor edits or clarifications, only the "Last Updated" date at the top of the page will be changed.

Continued use of the service after any changes will be taken as acceptance of the new policy. For this reason, you are advised to check this page regularly.

Contact Us

If you have any questions or concerns about this privacy policy, contact the dk wine privacy team directly. Our support team is available 24/7 to assist you in Bangla and English.

For a detailed explanation of this policy, read our Terms and Conditions, which cover the overall framework for using the platform. To learn more about us, visit the About Us page, where dk wine's goals and values are outlined.